Mail is now back to normal. The problem was caused by a bad update to the antivirus database used for scanning emails, which affected both primary and secondary servers.

Both our primary and secondary mail servers are suffering the same problem, so switching servers won’t help. This is affecting both outbound and inbound smtp, so no new mail at the moment. We should have it fixed shortly. Apologies

There is currently an issue with our outgoing mail server. We are switching servers and service should be restored shortly. We apologise for any inconvenience.

There was a brief routing flap at 09:26 this morning. It was triggered by our private link between Maidenhead and Amsterdam data centres switching between two providers. For some reason this caused all BGP sessions in our Maidenhead routers to reset. This caused an outage of about 30 seconds, affecting most of our services. We are investigating why. Apologies for any problems caused.

We have just seen a very brief (30 second) outage on some ADSL lines, and are investigating

It seems some ADSL connections suffered an outage of a few minutes at 10:21 this morning. The LNS they connect to had a problem and rebooted automatically. Most lines came back within a few minutes. Apologies for any problems that caused.

Having just suffered a repeat of yesterday’s core packet loss, we believe we have found the root cause, which is a switch GVRP configuration issue. A work-around has been put in place whilst the switch configuration is reviewed and updated as required.

Some customers may have been affected by a brief period of packet loss just now. One of our routers lost sight of one of its transit connections and has been reset. We believe it was a glitch either with the router itself or the switchport it connects to the transit connection via.