02
Sep
2018
23:14

Update 07/09/18: The faulty unit was replaced yesterday and has been functioning normally sine.

One half of switch cluster ‘willem’ in Maidenhead is currently unresponsive. Any customers with single-homed CoLo connected to the faulty unit will currently be suffering loss of connectivity.
We will investigate and repair as soon as possible and will publish an update in the morning.
In the meantime, apologies for the inconvenience.

Posted by Kevin Hones

29
May
2018
11:04

Hello,

We suffered a DDoS attack on our network in the early hours of Monday the 28th of May.

One of our upstream providers noticed this and null routed the attack.

All services were back to normal in under two hours.

We apologise for any inconvenience this may have caused.

Posted by Paul Malkowski

10
Apr
2018
11:54

Update: All affected lines have now resumed normal service.

Customers who have a TalkTalk connected service may have experienced a glitch in service for a minute or so at around 11:00 this morning, services are slowly returning to normal to all affected lines.

The cause of the glitch is unknown at this time but is being investigated, as soon as we have more information from TalkTalk we will post an update.

We apologise for any inconvenience caused.

Posted by Yolanda Zyczynska

25
Jan
2018
11:21

Customers who have a TalkTalk connected service may have experienced a glitch in service for a minute or so at around 11:00 this morning, normal service is now running.

The cause of the glitch is unknown at this time, as soon as we have more information from TalkTalk we will post an update.

We apologise for any inconvenience caused.

Posted by Yolanda Zyczynska

27
Nov
2017
08:53

This morning TalkTalk are having a big outage which is in turn is making any EoFTTC or Leased Line from them unavailable.

We apologise for this problem and are assured TalkTalk are working to fix the issue as soon as possible,

We will update you here once we know more.

Update 09:13 27/11/2017

All lines have come back now and the problem is gone.

Apologies once more for this issue.

Posted by Paul Malkowski

17
Nov
2017
12:19

We apologise to our customers with BT lines who have been affected by the outage this afternoon. Our wholesale supplier for BT connected lines is investigating the cause of the issue.

Apologies to those customers affected.

Posted by Yolanda Zyczynska

29
Aug
2017
08:44

We are observing packet loss affecting cartain data paths in our AMS datacentre, which is being investigated.

Posted by Kevin Hones

11
Aug
2017
09:13

Customers who have a TalkTalk connected service may have experienced a glitch in service for a minute or so at around 09:00 this morning, normal service is now running.

The cause of the glitch is unknown at this time, as soon as we have more information from TalkTalk we will post an update.

We apologise for any inconvenience caused.

Posted by Yolanda Zyczynska

20
Jul
2017
13:03

We apologise to our customers with BT lines who have been affected by the outage this afternoon. Our wholesale supplier for BT connected lines carried out investigative testing following the issues last week and unfortunately made an error with the configuration on one of their switches. The configuration change has been rolled back and the service to customers restored.

Apologies to those customers affected.

Posted by Yolanda Zyczynska

14
Jul
2017
10:43

Update 12:17 – All lines have now reconnected and been stable for approximately one hour.

Our wholesale supplier for BT connected lines is experiencing severe problems this morning. Once they have rectified the situation we expect affected lines to reconnect automatically. We will monitor to ensure this is so.

Apologies to those customers affected.

Posted by Yolanda Zyczynska

13
Jul
2017
20:47

Update 21:50 – All lines have now reconnected and been stable for approximately one hour.

Our wholesale supplier for BT connected lines is experiencing severe problems this evening. Once they have rectified the situation we expect affected lines to reconnect automatically. We will monitor to ensure this is so.

Apologies to those customers affected.

Posted by Kevin Hones

26
May
2017
16:04

We are experiencing interruptions to our connectivity with one of our upstream providers, Pulsant, this afternoon.

As we use diverse suppliers for transit we switched the Pulsant transit off until they had fixed their issue.

We apologise for any inconvenience caused.

Posted by Yolanda Zyczynska

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