09
Nov
2019
11:59

We will be making configuration changes to our main LNS, sweep, this weekend. This will result in all ADSL and FTTC connections briefly dropping but immediately reconnecting.

Posted by Kevin Hones

29
Mar
2019
15:11

We will be conducting some maintenance tonight at 18:30 on our edge router grappa in Pulsant 2.

This should take no more than 5 minutes.

We do not expect there to be any outages due to this but it is to be considered an at risk period.

Posted by Paul Malkowski

13
Mar
2019
15:26

This maintenance has been completed successfully, with all resilient links now functioning correctly. 14/03/19 21:10 KRH.

We will be conducting more maintenance on our interconnects between London and Maidenhead at 9pm on Thursday 14th of March 2019.

We are confident that this maintenance will work immediately but there may be a small outage of up to 15 minutes during this time.

This would effect leased line customers and any connection between Maidenhead and Amsterdam.

Posted by Paul Malkowski

08
Mar
2019
15:09

Due to the recent issues with our connections to London we are doing some maintenance tonight after 6.30pm.

This is to make sure that we have redundancy between London and Maidenhead.

There may be a small outage at this time of around 5 minutes.

Posted by Paul Malkowski

27
Jun
2018
14:58

Update 22:32:

The updates have been applied successfully.


Hello,

We will be conducting essential firmware updates to our LNS and Tunnel Head End routers on the evening of 2nd July 2018.

The hours of this maintenance are between 10pm and midnight.

There will be slight interruption to all DSLs and tunnels during this period.

We apologise for any inconvenience this may cause.

Posted by Paul Malkowski

24
Apr
2018
09:18

We will be moving our email services to new servers on Sunday 29th of April 2018.

We expect that this work will take no more than 3 hours to complete.

During this time all connections to send and receive emails will be unreachable however no emails will be lost.

This work will bring upgrades to our services which we will highlight in a news article once the work is complete.

Posted by Paul Malkowski

18
Aug
2017
14:07

Update 00:20 20/08/2017

This work has been completed successfully.


We will be moving one of our shared services servers to a new host this weekend.

Some customer websites will not be available during this time.

This work will begin at 8pm on the 19th of August 2017 and is expected to last 12 hours.

We will post updates as the work progresses.

Posted by Paul Malkowski

08
Aug
2017
14:11

Update 15:16 13/08/2017

The transfer is now complete and all access to mail boxes has returned to normal.

We can only apologise for the length of time this took.


Update 11.15 13/08/2017

Unfortunately this process is taking longer than expected.

We are monitoring the situation and expected the transfer to the new host to be complete in a couple of hours.

Thank you for your patience during this time.


We will be moving one of our mail servers to a new host on Saturday 12th of August 2017.

We are starting work on this on at 8pm and have scheduled a maintenance window of 12 hours for this to be completed.

There will be a delay in receiving mails through out this window.

There will be no delay in sending mails.

There will be updates sent before and after the work is done.

–Update

For clarity whilst the works are ongoing people will not be able to access their mailboxes.

Posted by Paul Malkowski

24
May
2017
15:26

On Thursday 25th of May 2017 we are planning to move our interconnect for BT DSL and FTTC lines at 18:30.

This is a low risk change although there may be a slight outage of 5 minutes in a worse case scenario.

Posted by Paul Malkowski

16
May
2017
11:24

Supplier Planned Maintenance

We have been notified that one of our inter-connectivity suppliers will be conducting some essential core network maintenance, on Tuesday 16th May 2017 between the hours of 20:00 and 06:00.

There may be a slight blip during this period for Talk Talk DSL connections until they reconnect automatically through a different interconnect.

This maintenance task is required so that Talk Talk Business can perform essential vendor recommended maintenance on their DSL infrastructure at Telehouse North.

Posted by Paul Malkowski

02
Apr
2017
16:24

Our Planned Maintenance today was completed successfully.

Posted by Paul Malkowski

14
Mar
2017
15:55

UPDATE– 02/04/2017 This work will be going ahead at 12pm today.

We have had to move this work back a week due to technical reasons.

We now plan to do a major change to our switching infrastructure in Pulsant 2 on Sunday the 2nd of April 2017.

The work will start at midday and is expected to last a maximum of 3 hours.

This will mean there will be outages to all services as the full network will be down during this time.

We do not expect the work to take 3 hours but we are building in a buffer for any unforeseen circumstances.

Posted by Paul Malkowski

Service Status

    GoodNo current issues