Posted: 14/03/2017 by Paul Malkowski

UPDATE– We have had to move this work back a week due to technical reasons.

We now plan to do a major change to our switching infrastructure in Pulsant 2 on Sunday the 2nd of April 2017.

The work will start at midday and is expected to last a maximum of 3 hours.

This will mean there will be outages to all services as the full network will be down during this time.

We do not expect the work to take 3 hours but we are building in a buffer for any unforeseen circumstances.


Posted: 30/01/2017 by Yolanda Zyczynska

We have been notified that one of our interconnectivity suppliers will be conducting some essential core network maintenance, on Monday 6th February 2017 between the hours of 00:00 and 07:00.

Details:

Start time: 00:00 CET 06.02.17
End time: 07:00 CET 06.02.17

Expected Outage/Downtime: We do not anticipate any outage due to our back up resilience, however, customers are advised that during the maintenance window it is an ‘increased at risk’ period.


Posted: 12/01/2017 by Paul Malkowski

2017-01-17 18:17 – This maintenance has been completed successfully

We will be doing further firmware upgrades to our core switches on Tuesday 17th of January 2017 after 6pm.

This will involve switches the following switches:

Korenwolf
Peregrine
Jasper
Zwaluw

The time window for this work is 1 hour 30 minutes.

We do not expect the work to take longer than 30 minutes but we are building in a buffer in case of unforeseen events.

DSL and Leased Line services will be affected.

Connectivity to Pulsant 1, Amsterdam and rack 1 in Pulsant 2 will also be affected.


Posted: 06/01/2017 by Paul Malkowski

We are planning to upgrade the firmware of our switch cluster Beatrix in Pulsant 2 on Tuesday 10th of January 2017 after 6pm.

This will involve the switches rebooting.

The time window for this work is 30 minutes.

We do not expect the work to take longer than 10 minutes but we are building in a buffer in case of unforeseen events.

All services will be affected during this time.


Posted: 17/10/2016 by Yolanda Zyczynska

We have been notified by our BT wholesale provider that they will be carrying out planned maintenance to upgrade the software on their core switches. Our BT customers are advised to expect a disruption to their broadband service whilst the maintenance is carried out.

The details of this maintenance are as follows:

Start Date: Thursday 20/10/16

Start Time: 01:00

End time: 04:00

We apologise for any inconvenience this may cause.


Posted: 13/10/2016 by Yolanda Zyczynska

We have been notified by our Leased line/EoFTTC provider that TalkTalk have Planned Engineering Works scheduled to carry out an upgrade to some of their core links. They do not anticipate any impact to customers Leased line/EoFTTC services but it is advised that during the maintenance window it is an ‘at risk’ period.

The maintenance will take place during the following time window:

Duration:

Start: 19/10/2016 00:05 BST

End: 19/10/2016 06:00 BST


Posted: 12/10/2016 by Yolanda Zyczynska

We have been notified that TalkTalk have planned engineering works scheduled for Friday 14th October 2016 to perform a software upgrade on some of their core devices. The maintenance will affect our TalkTalk ADSL customer lines only.

The details are as follows:

Duration:

Start: 14/10/2016 00:05 BST

End: 14/10/2016 06:00 BST

We apologise for any inconvenience this may cause.


Posted: 29/09/2016 by Paul Malkowski

We are planning to reboot our switches in London on Sunday 2nd of October.

Leased Line and EoFTTC will see a hiatus of less than 5 mintue.

This is for routine maintenance.

This work will be carried out in the morning.


Posted: by Paul Malkowski

We have been notified by a provider that they will be carrying out planned maintenance to upgrade their core network. They do not anticipate any impact on customer traffic but customers are advised during that during the maintenance window it is an ‘at risk’ period.

The maintenance will take place during the following time window:

Duration:

Start: 05/10/2016 00:05
End: 05/10/2016 06:00


Posted: 28/09/2016 by Paul Malkowski

PM 28/09/16 17:00 – This work has been completed successfully.

Further to our successful reboots earlier we are going to proceed with the firmware upgrades to our core routers.

This will be taking place this afternoon (28/09/16 PM) and as before we do not expect any disruption to services but as we are working on the core routers there is an inherent risk.

We have all staff on hand during this time.


Posted: by Paul Malkowski

PM 28/09/16 14:10 – This work has been completed successfully.

We are planning two router reboots today 28/09/16.

These will be done gracefully so we do not expect any outages but as there is an inherent risk doing anything to the core network we will have all staff members on hand when the work is carried.


Posted: 23/09/2016 by Paul Malkowski

KRH 25/09/16: This work has been completed successfully.

We are planning to reboot our switches in Amsterdam on Sunday 25th of September.

This is for routine maintenance.

This work will be carried out in the morning.


Service Status

    GoodNo current issues