Support
If you are experiencing technical problems, please first check the Status page.
If you have problems with your ADSL service you can check your line status via the ADSL and IP Admin page, and read our Knowledge Base article on Diagnosing an ADSL Fault.
If you are still having difficulties, please contact us by:-
| Phone: | +44 20 7517 4902 Calls may be recorded |
|---|---|
| Email: | support@watchfront.net |
If you are unable to reach us on the number above, which may be the case if there is an unusually severe Major Service Outage,
then please try the following numbers - they should be unaffected by such an outage :
| MAJOR SERVICE OUTAGE ONLY Phone: | Mike: +44 1983 615949 |
|---|
Please note: these numbers are not guaranteed to be answered out of hours, and should only be used in the event that calls to the main support number are unsuccessful.
Calls to these numbers are directed to individual members of staff - in all other circumstances please use the main support number, as calls to it ring multiple extensions and are therefore far more likely to be answered in a timely manner.
Support Quicklinks
- Service Status Get the status of servers and services in the Watchfront Infrastructure.
- Planned Maintenance Information on upcoming maintenance that may or may not affect the service.
- Knowledge Base Find out answers to common questions regarding our service.
- Technical Info Default Name Servers, Time Servers, Mail Servers, and ADSL/Dial Up details.