Colocation
Watchfront are dedicated to providing professional, reliable and hassle free colocation of your servers. All our racks are in a secure temperature controlled environment with backup power supplies coming from on site generators and UPSes.
This Service Level Agreement (SLA) should be read in conjunction with our standard terms and conditions.
Our commitment to you
We will guarantee that your equipment will remain powered, have network connection and be in a temperature controlled environment 100% of the time you are with us. Should there be an interruption of more than 5 minutes in any 24 hour period, we will credit your account with the cost of one day's rental of the affected service. Should a single interruption exceed 24 hours, we will credit your account with the cost of one month's rental of the affected service.
We will not be held liable in any way for failure of your own equipment, software or maintenance activity, nor for catastrophic failure caused by Force Majeure or circumstances beyond our reasonable control.
In order to maintain our service to you we do have to carry out maintenance from time to time. We will notify you in advance and keep any disruption to an absolute minimum. Normal (non-emergency) maintenance wil be scheduled outside normal office hours (9am to 5pm Monday to Friday). Any interruption caused by planned maintenance does not qualify for compensation.
Your commitment to us
You will contact us by e-mail to support@watchfront.net, or phone 020 7517 4902 or mobile 07812 811116 as soon as you detect a fault you believe to be our responsibility. The outage time is considered to have begun as soon as the call is made and confirmed.
Unless requested from and provided by us, you must ensure suitable backup and disaster recovery strategies are in place and working.
You will not consider us to be liable for any consequential costs arising from an outage.
You will adhere to our standard terms and conditions and make the correct monthly payments to us by standing order or BACS.
